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Policy

Return and refund policy

1. Wrong item are returnable.

2. Wrong color are returnable.

3. We do not accept return just because customers do not like the item you received even it is right for everything.

4. We do not accept cancellation of orders in the production process, if the cancellation, only get a partial refund, we will keep 30% as handling charge.

5. We don't accept returning for following cases:

1)Custom sizes and custom colors items.

2)Custom-made items

3)Items that have been worn, changed or damaged like altered,dyed,etc.

6. Please contact us first when there is any problem with items you received. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. When you return them back, please make sure the items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.


 About wrong item and wrong color

1. Wrong item:

In this case,please upload some persuasive pictures or video, once it is verified, you can either send it back to exchange for the correct item or return it back for full refund.


2. Wrong color:

In this case,if you also like the color we send you and are willing to keep it,we would like to make some compensation for this,normally it will be 10% of the dress. Or you can exchange it under our charge. However, although we try to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will 100% match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric. So we won't take this as wrong color case,hope you can understand.

Processing of returning

1) Contact our customer service within 2days from the day you received your item. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. More than two days,we have the right to refuse to return.

2) Once Customer Service has approved your request,they will send you e-mail to confirm, then you can send the dress back and send the tracking number for our following.

3) Once received the package,your return will be processed on 5-7 business days. Items returned in unacceptable condition we will not process as refunds.

4) All returns costs (customer bears the shipping cost)


Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.